Frequently Asked Questions - INTERNET BANKING

  1. What is OnlineSBI?

    OnlineSBI is the Internet banking service provided by State Bank of India, India 's largest and premier commercial bank

  2. What is special about Internet banking?

    Internet banking is the most convenient way to bank- anytime, any place, at your convenience. SBI is available 24X7 and remains just a click away.

  3. I do not have a PC?

    You can access OnlineSBI from any computer that has connectivity to the Internet.

  4. How do I access OnlineSBI?

    You need to have an account at an Internet banking enabled branch. You also need to register for the Internet banking service with the branch. SBI will send a user name and password to your registered address. Logon to using this username and password. At the first login, you will to need to go through a simple initialization process. Our Net banking assistant will guide you step by step through this process on the site.

  5. I do not have an account with SBI?

    You are welcome to open it now. It is very easy to open an account with SBI. Just walk in to any of our branches nearby. Our staff would be pleased to assist you.

  6. I am an Indian Resident. How do I open an account?

    Follow these four simple steps:

    1. Collect an account opening form from a branch or download it from the OnlineSBI site.
    2. Complete the form and visit an SBI branch of your choice with two passport size photographs and your passport if available.
    3. Get an introduction letter from a respectable person or a customer of the branch who is known to you.
    4. Make an initial deposit and your account is opened.

  7. I am a Non-resident Indian. How do I open an account?

    If you are on a visit to India, please follow the procedure described for a resident Indian. Please carry your passport also.If you want to open the account when you are outside India:

    1. Collect and fill the application form.
    2. Get your application attested by an SBI official or at the Indian consulate. You can have the application form notarized locally.
    3. Submit the application form with a copy of your passport and initial remittance to a branch of your convenience offering INB service in India.. Alternatively, you could also hand over these documents to an SBI branch nearby, if one is available. You need to specify instructions to open an account in India at the branch of your choice.

  8. I do not have an account at an online branch. What do I do?

    You have three options.

    1. Wait till your branch goes online.
    2. Open an account at a branch offering INB service..
    3. Request for transferring your existing account from a non-INB bbranch to a branch offering INB service.

  9. Can my school going daughter open such account?

    Of course.Children of any age can have joint accounts with their parent or guardian.Children above 10 years of age can have their own bank account, subject to certain financial limits.

  10. I want to register for OnlineSBI now. What do I do?

    Download the registration form in the OnlineSBI site, complete the form and submit it at your branch. Your registration formalities are complete, after your details are verified and authenticated by the branch.

  11. How do I get a user name and password for the Internet banking service?

    User name and password are generated in a secure environment and sent by courier to your registered address in separate mails.

  12. Why are the user name and password so cryptic?

    The user name and password are system generated. OnlineSBI has no control over this process. During your first visit to OnlineSBI, you must mandatorily change your user name and password.

  13. Can I change the user name and password that were sent to me by courier?

    Yes. It is mandatory for you to change the system generated user name and password when you first logon to OnlineSBI. Later at any point of time, you can change your password but not the user name.

  14. Can I change my password?

    Passwords can be changed any time and any number of times. In fact we recommend that your password should be changed periodically to secure access to your account information.

  15. What are the good practices for creating a password?

    1. You are requested to select a word that is not available in an English Dictionary.
    2. Do not assign your name, your family or vehicle number as your password as it can be easily guessed.
    3. Change your password frequently.
    4. Please commit your password to memory. Do not write it down or paste it somewhere.
    5. Do not divulge your password to anybody even if they claim to be from SBI.

  16. What happens if I forget my logon password?

    Click on the 'Forgot password' link in the site and provide the requested information. A new password will be sent to your registered address within 5 working days.

  17. What happens if I forget my Internet banking username?

    If you forget the Internet banking user name, contact your branch and re-register yourself.

  18. I have received the user name for OnlineSBI but not the password. What do I do?

    For security reasons, the user name and password are sent in separate mails. If you have not received one of these, kindly register your issue in the 'Customer Care' link in the Login page. SBI will take appropriate action immediately.

  19. I am unable to login with the user name and password sent to me by courier.

    The user name and password are cryptic in nature because they are system generated and are case sensitive. When you are typing the user name and password for the first time, ensure that you type the characters as they appear in the document sent to you. If you still encounter problems, register your issue in the 'Customer Care' link in the Login page.

  20. I want to know more about State Bank of India?

    We are glad about the interest you have evinced in SBI. Please log into for more details.

  21. I want to know more about OnlineSBI?

    We would be glad to answer any specific queries. Please call our toll free number
    1800 1234 & 1800 2100